Centre Salut
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Full Details
Centre Salut Santa Eulària des Riu, located in the heart of one of Ibiza’s most family-friendly municipalities, serves as a primary healthcare pillar for both the local community and the significant influx of international tourists. As part of the IB-Salut (Servei de Salut de les Illes Balears) network, the center is staffed by highly qualified General Practitioners (Médicos de Familia) and Pediatricians who have undergone rigorous medical training in Spain, requiring a minimum of six years of medical school followed by four years of specialized MIR (Médico Interno Residente) training. This ensures that every patient is seen by a board-certified professional with deep clinical expertise. The facility functions as a 'Centro de Salud,' providing a comprehensive range of primary care services that include general health consultations, chronic disease management, and preventive medicine. For tourists, the center is particularly vital due to its 'PAC' (Punto de Atención Continuada) or emergency wing, which handles urgent non-life-threatening cases outside of standard hospital settings.
The medical services at Centre Salut are broad, ranging from standard consultations for common ailments like respiratory infections or gastrointestinal issues to more technical procedures such as wound suturing, dressing changes, and basic diagnostic testing. For international visitors, navigating a foreign healthcare system can be daunting; however, Centre Salut is well-versed in handling patients from across the European Union and beyond. While Spanish and Catalan are the primary languages of administration, many of the medical staff possess a functional to high level of English, especially given Santa Eulària's status as a multinational hub. The clinic is equipped with modern diagnostic tools for immediate assessment, including ECG machines and basic lab facilities for blood and urine analysis. Their approach to patient care is rooted in the Mediterranean tradition of thoroughness and empathy, though the pace can be brisk due to the high volume of patients during the peak summer season.
International patients, particularly those from the UK, Germany, and Italy, will find the clinic familiar with travel-related conditions. Whether it is a severe case of sunburn, a jellyfish sting, or a prescription refill for medication lost during travel, the doctors are prepared to assist. The center also plays a crucial role in the referral chain; if a patient requires specialized imaging like an MRI or a consultation with a cardiologist, the GPs here provide the necessary referral to the Can Misses Hospital in Ibiza Town. For follow-up care, while the public system is primarily face-to-face, there are increasing provisions for telephonic follow-ups, which can be useful for tourists who have returned to their villas or hotels but need to discuss lab results. Overall, Centre Salut Santa Eulària offers a reliable, professional, and highly regulated medical environment that provides peace of mind for anyone requiring medical attention while on the island.
Services Offered
Tourist Information
**Booking Process:** Appointments can be booked via phone, the IB-Salut website, or the 'Cita Previa' mobile app. Tourists without a local health card should present in person with a passport. **Referral Process:** Direct referrals to Hospital Can Misses for emergencies, specialists, or advanced diagnostic imaging. **Payment And Insurance:** Accepts EHIC for EU citizens. Non-EU tourists or those without insurance are charged a standard public rate (approx. €60-€100) payable via credit card or bank transfer. **Prescription Services:** Electronic prescriptions (Receta Electrónica) are provided, which are valid at any pharmacy in Spain. Paper prescriptions are provided for international use. **Same Day Appointments:** Available for urgent cases through the PAC (Emergency) department on a walk-in basis. **English Speaking Doctors:** Confirmed. While not all staff are fluent, there is typically an English-speaking doctor or nurse on duty to assist international patients. **Medical Records In English:** Available upon request, though the primary system language is Spanish/Catalan. Most doctors can provide a summary in English for your home GP. **Medical Certificate Issuance:** Yes, doctors can issue official medical certificates for travel insurance claims, flight cancellations, or work/school absences.
Insurance Information
**Ehic Acceptance:** Yes, fully accepted for European Union citizens with a valid card. **Payment Methods:** Credit Card, Debit Card, and Bank Transfer (Cash is increasingly discouraged in public centers). **Travel Insurance:** Accepted for reimbursement. The center provides all necessary invoices and medical reports for claims. **Consultation Fees:** Free with EHIC/Seguridad Social. Private/Uninsured rates are approximately €60 to €100 per visit. **Spanish Public Healthcare:** Yes (Seguridad Social) **Private Insurance Accepted:** Direct billing is not typically available; patients pay and seek reimbursement from their provider.
Frequently Asked Questions
Do you speak English fluently?
Many medical professionals at the center speak English well enough to conduct a full medical consultation, though administrative staff may have more limited proficiency.
How do I book an appointment as a tourist?
The easiest way is to visit the center in person with your passport and EHIC card, or call the central IB-Salut booking line.
Can I get same-day appointments?
Yes, for urgent medical issues, you can be seen on the same day through the emergency (PAC) service.
Do you accept European Health Insurance Card (EHIC)?
Yes, EHIC covers the cost of necessary medical treatment for EU residents at this public facility.
Do you accept travel insurance?
We provide the official documentation and receipts required for you to claim reimbursement from your travel insurance provider.
How much does a consultation cost?
If you do not have an EHIC or Spanish health card, the standard public rate is approximately €60-€100.
Can you prescribe medications?
Yes, our doctors can provide prescriptions that are valid at all local pharmacies (farmacias).
Do you provide medical certificates for insurance?
Yes, we can issue reports and certificates for insurance claims or to prove fitness (or lack thereof) for travel.
Can you refer me to a specialist if needed?
Yes, as a primary care center, we provide referrals to specialists at the main public hospital, Can Misses.
Do you offer telemedicine/video consultations?
Telephonic consultations are available for follow-ups, but initial assessments for tourists usually require an in-person visit.
What should I bring to my appointment?
Please bring your Passport or ID card, and your EHIC card or private insurance details.
Do you make house calls to hotels?
Public health centers generally do not offer hotel visits. For a house call, you may need to contact a private medical service in Ibiza.
Can I get a prescription refill?
Yes, if you bring your original prescription or the medication packaging, our doctors can issue a local equivalent.
Do you treat children?
Yes, we have a dedicated pediatric department for children under 14 years of age.
Are you experienced with travel-related illnesses?
Yes, we frequently treat conditions such as heatstroke, jellyfish stings, and dehydration common among tourists.