Centre de salut de Vila
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists Choose Them:
Key Services:
Standout Features:
What Customers Say
The facility holds a 2.8-star rating, which is typical for public health centers in Spain. Positive feedback often centers on the professionalism of the medical staff and the efficiency of the 24-hour emergency department (SUAP) during off-peak hours. Patients have praised specific doctors for their thoroughness. Common complaints involve the administrative side: difficulty reaching the center by phone, long wait times for non-emergency appointments, and occasionally brusque treatment at the reception desk. Tourists often find it a reliable 'safety net' for minor emergencies, though they note that English proficiency is higher among doctors than administrative staff. Overall sentiment is that it is a functional, essential public service rather than a luxury wellness experience.
Recent Reviews
Yo no intiendo los messages negativos .. Conmigo ..tengo que dar siempre las gracias Intentan todo lo que pueden para ayudar .No olvidar que los empleados son con otoridad de Directores o.companiacomoandelestado
Maleducados y un trato pésimo. Que no te dejen pasar como acompañante me parece deplorable, cuando previamente hemos preguntado y la doctora que visitaba no ha tenido ningún inconveniente. Me han echado de mala manera. Es que desde el minuto se nos ha tratado fatal.
El centro en si bien, lo malo la chica morena media melena de la recepción de urgencias que es muy prepotente y mal educada si estás cara al público no puedes
Atención pésima hoy día por Rocio Martínez enfermera que parece ser que le preocupaba más su descanso que atender al paciente llego a consulta despeinada con cara de sueño y con pocas ganas de ayudar al paciente. Gracias por esa amabilidad
Falta de atención, educación y respeto. Incapacidad para manejar cualquier práctica simple como una enfermedad laboral, personal totalmente desconectado y lento, nadie escucha tus necesidades y todos responden que no pueden actuar a cualquier necesidad. Es realmente escandaloso lo difícil que es recibir atención sanitaria aquí
Fuimos a urgencias porque mi marido se había cortado con un hierro. Primero lo suturaron y, al salir, comprobamos en su cartilla que no tenía la vacuna del tétanos. Al intentar volver a entrar para que se la pusieran, la mujer que nos atendió (una señora mayor, de pelo oscuro) fue increíblemente borde, maleducada, grosera, arrogante y con una actitud de total desinterés. Contestaba de malas maneras, con palabras desafortunadas, altanera y con un pasotismo que no corresponde a alguien que trabaja de cara a pacientes. Insistía en que debía pedir cita con su médico de cabecera para ponérsela cuando hubiera disponibilidad, es decir, en unos días o incluso semanas, cuando era evidente que debía administrarse en ese mismo momento. Solo después de insistir varias veces aceptó, de muy mala gana, derivarlo a enfermería, donde efectivamente le pusieron la vacuna de inmediato, ya que era algo realmente importante al no tenerla puesta. Además, vimos que la persona atendida justo antes que nosotros también fue tratada fatal: a gritos, con brusquedad y con un tono totalmente fuera de lugar. Sinceramente, no entiendo cómo pueden mantener trabajando a una persona tan maleducada y con tan poco respeto hacia los pacientes. Ojalá lo revisen, porque experiencias así no deberían repetirse. Esto ocurrió hoy 18 de agosto a las 16:00h
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Why Tourists Choose Them
Safety & Standards
Booking & Practical Info
Services Offered
Tourist Information
Tourists should bring their physical Passport and the European Health Insurance Card (EHIC) or UK Global Health Insurance Card (GHIC) for free or reduced-cost care. Non-EU tourists will be billed at standard public rates; ensure you request a full invoice for travel insurance reimbursement. The 24-hour emergency service (SUAP) is a walk-in service—no appointment needed. For English speakers, it is helpful to have symptoms written down or a translation app ready, as the reception staff may not be fluent in English. The center is located near the Pacha roundabout, making it easily accessible by taxi from any part of Ibiza Town.
Languages Spoken
Insurance Information
Accepts the Spanish Public Health System (Seguridad Social) and the European Health Insurance Card (EHIC/GHIC). Private travel insurance is not billed directly; patients must pay the public rate (Tasas) and seek reimbursement from their provider. Private Spanish insurance (e.g., Sanitas, Adeslas) is generally NOT accepted here, as those patients are usually directed to private hospitals like Policlínica Nuestra Señora del Rosario.
Frequently Asked Questions
Is the Centre de salut de Vila open to tourists?
Yes, it provides medical care to both residents and tourists. EU citizens should bring their EHIC card.
Do I need an appointment for the emergency room?
No, the SUAP (emergency department) is a walk-in service available 24 hours a day.
Do the doctors speak English?
Many doctors speak English, but administrative and reception staff may only speak Spanish or Catalan. It is recommended to use a translation app if your Spanish is limited.
Does it accept the European Health Insurance Card (EHIC)?
Yes, as a public health center, it is the standard location for EHIC/GHIC holders to receive care.
Is there a mental health specialist available?
Yes, the center has a Mental Health Unit, but non-emergency consultations usually require a referral from a general practitioner.
Can I get a prescription here?
Yes, doctors can issue prescriptions that are valid at any pharmacy (farmacia) in Spain.
How much does it cost if I don't have an EHIC?
You will be charged the standard public health rates for the Balearic Islands. These costs must be paid at the center, and you can request an invoice for your insurance.
Is there parking available?
There is no dedicated parking lot. Patients must find street parking (Blue Zone) nearby, which can be difficult during peak summer months.
Where is the nearest pharmacy?
There are several pharmacies within a 5-minute walk, particularly along the Avenida de 8 d'Agost.
What should I bring with me?
You must bring a valid ID (Passport/DNI) and your health insurance card (EHIC or private policy details).