Eiviconsulta. Consultas externas de Grupo Policlínica
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Eiviconsulta. Consultas externas de Grupo Policlínica

Mental Health & Therapy
2.6
64 reviews
WhatsAppCall +34 971 30 23 54Visit Website
Address
Via Romana, s/n, 07800 Eivissa, Illes Balears, Spain
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What Makes This Place Special

English-Speaking StaffPrivate Insurance AcceptedCentral Ibiza Town LocationMultidisciplinary Medical TeamIntegrated Hospital SupportModern Diagnostic TechnologyLicensed PsychiatristsPharmacy Nearby

Quick Overview

What They Do:

  • Eiviconsulta is the primary outpatient consultation center for Grupo Policlínica, the most established private healthcare provider in Ibiza. It serves as the central hub for specialized medical appointments, including a robust Mental Health and Psychiatry department.
  • They provide a bridge between general medicine and hospital-based care, offering expert diagnostic and therapeutic services in a modern office setting.

    • Why Tourists Choose Them:

  • They are the most recognized private medical name on the island, offering a level of professionalism and English-language support that is difficult to find in the public sector.
  • Their extensive experience with international travel insurance and central Ibiza Town location makes them the go-to for expats and visitors.

    • Key Services:

  • Comprehensive Psychiatric evaluations and medication management.
  • Clinical Psychology for adults, adolescents, and children.
  • Multidisciplinary medical consultations ranging from Neurology to Cardiology.

    • Standout Features:

  • Direct integration with Policlínica Nuestra Señora del Rosario for any necessary diagnostic imaging or inpatient care.
  • A large, diverse team of specialists allowing for internal referrals and holistic treatment plans.
  • Strategic location in Ibiza Town, accessible from all major tourist hubs.

    • What Customers Say

    The 2.6-star rating reflects a common trend in large Spanish private clinics where administrative hurdles often overshadow medical quality.

    Common Praise:

  • Patients frequently praise specific specialists for their professionalism and empathy, particularly in the mental health and neurology departments.
  • The facility is noted for being clean, modern, and well-equipped.
  • International patients often mention that the medical staff speaks excellent English and provides clear explanations.

    • Common Complaints:

  • Significant frustration regarding the telephone booking system, with many reporting long wait times or difficulty reaching a receptionist.
  • Delays in appointment start times are a recurring theme, with some patients waiting 30-45 minutes past their scheduled slot.
  • Occasional reports of bureaucratic 'red tape' when dealing with specific insurance authorizations.

    • Overall Sentiment: While the administrative experience can be taxing, the medical care itself is generally regarded as the best private option available on the island.

    Recent Reviews

    Carlos Roselló García

    Lo normal es media horita de retraso con respecto a la hora de tu cita. Eso si tienes suerte de que el especialista no llegue a consulta 1 hora más tarde con la cola de pacientes esperando en la puerta. Porque claro está, nuestro tiempo no es importante

    Jan 2026
    Maria Prats Ribas

    Sep 2025
    jose melero

    Jul 2025
    Anna RG

    Oct 2024
    Isa ZM

    Hace un tiempo iba a Eiviconsultas para tema ginecología. Una vez tuve cita con Jordi Boned. Pienso que cuando hay que hacer un tacto ahí..( ya me entendéis)se debe estar explicar el porqué y cómo...ya que por rutina a mí no solo me hacían eco.( Falta de información hacia la paciente) que es básico

    Mar 2024
    Nathalie Van der zande

    Las chicas que estaban en recepción ahora geniales! (17:50) con este trato da gusto

    Feb 2024
    Full Details

    About This Practice

  • Eiviconsulta is the outpatient arm of Grupo Policlínica, Ibiza's premier private medical group founded over 50 years ago. While it functions as a multi-specialty clinic, its Mental Health Unit is one of the most comprehensive on the island, specializing in psychiatry, clinical psychology, and neuropsychology.
  • It is specifically designed to cater to the international community, providing a high standard of private care that aligns with European and North American expectations.
  • The practice handles everything from acute stress and anxiety—common among the island's high-pressure seasonal workers—to long-term psychiatric management for residents.

    • Facility & Team

  • The facility at Via Romana is a dedicated consultation building featuring numerous private offices, comfortable waiting areas, and high-speed digital record-keeping systems.
  • The team consists of board-certified psychiatrists and psychologists, many of whom have trained internationally.
  • Languages spoken include Spanish, Catalan, English, and often German or French, depending on the specific specialist on duty.

    • What to Expect During Your Visit

  • Upon arrival, patients check in at the main reception desk. You will need to provide identification (Passport/DNI) and your insurance details.
  • While the clinic strives for punctuality, the high volume of patients means a 15-20 minute wait is common.
  • Consultations are private and thorough, typically lasting 30 to 60 minutes for mental health assessments.

    • Location & Accessibility

  • Located on Via Romana, the clinic is in the heart of Ibiza Town (Eivissa), within walking distance of the historic center and many major hotels.
  • The facility is fully wheelchair accessible with wide corridors and elevator access.
  • Parking in the immediate vicinity can be challenging during peak summer months; using the nearby 'Es Pratet' public parking lot is recommended.

    • Why Tourists Choose Them

  • For tourists, the primary draw is the 'Safety Net' factor. Knowing that Eiviconsulta is backed by the island's main private hospital provides peace of mind.
  • They are highly experienced in providing medical reports for travel insurance claims and ensuring prescriptions are valid for international use.

    • Booking & Practical Info

  • Appointments should be booked in advance via phone or the online portal on the Grupo Policlínica website.
  • Same-day appointments are rare for mental health but may be available for general medicine or emergencies.
  • Payment is required at the time of service if insurance is not pre-authorized. They accept all major credit cards and cash.

    • Services Offered

    Psychiatric Evaluations
    Individual Psychotherapy
    Child and Adolescent Psychology
    Medication Management
    Cognitive Behavioral Therapy (CBT)
    Neuropsychological Testing
    Treatment for Anxiety and Depression
    Stress Management for Expats
    Neurology Consultations
    Pain Management Units
    Diagnostic Imaging Referrals
    Addiction Support Consultations

    Tourist Information

    **How To Book:** Appointments can be made by calling +34 971 30 23 54 or via the 'Cita Previa' section on the grupopoliclinica.es website. **Ehic Acceptance:** No. This is a private facility. The EHIC is only valid at the public hospital (Can Misses). **Medical Reports:** Reports can be requested in English for insurance or home-country doctor follow-ups. **Payment Methods:** Cash, Debit/Credit Cards (Visa, Mastercard), and direct billing for partnered insurance providers. **How To Get There:** Located in Ibiza Town. Accessible via city buses or a 10-15 minute walk from the Port of Ibiza. **Languages Spoken:** English and Spanish are confirmed. Some specialists speak German, French, or Italian. **Travel Insurance:** Widely accepted. Patients should contact their provider beforehand to arrange a 'Guarantee of Payment' (GOP). **Emergency Service:** Eiviconsulta is for scheduled visits. For 24/7 emergencies, patients should go to the Policlínica Nuestra Señora del Rosario emergency room nearby. **Prescription Process:** Psychiatrists can issue private prescriptions valid at any pharmacy in Spain. **Appointment Availability:** Advance booking is highly recommended (1-2 weeks for mental health). Urgent slots are sometimes held for acute cases. **English Speaking Doctors:** Yes, the majority of specialists at Eiviconsulta speak proficient English.

    Languages Spoken

    EnglishSpanishCatalanGermanFrench

    Insurance Information

    **Ehic:** Not accepted; private fees apply. **Payment Plans:** Information not publicly available; usually requires upfront payment for non-insured patients. **Private Insurance:** Accepts major Spanish providers like Sanitas, Adeslas, DKV, Mapfre, and Caser. **Out Of Pocket Costs:** Initial specialist consultations typically range from €80 to €150 depending on the complexity. **International Insurance:** Works with Allianz Care, Bupa, Cigna, and most travel insurance underwriters. **Spanish Public Insurance:** Not accepted (Seguridad Social).

    Frequently Asked Questions

    Do I need a referral to see a psychiatrist at Eiviconsulta?

    No, as a private patient, you can book directly. However, your insurance company may require a GP referral for reimbursement.

    Do the doctors speak English?

    Yes, Eiviconsulta caters to the international community and most specialists speak fluent English.

    Can I use my European Health Insurance Card (EHIC) here?

    No, Eiviconsulta is a private clinic. The EHIC is only accepted at public healthcare facilities like Hospital Can Misses.

    How do I get a medical report for my insurance?

    You can request a 'comprobante' or a detailed medical report from your doctor during the visit. Ensure you mention it needs to be in English if required.

    Is there parking available?

    There is no private parking. Street parking is difficult; use the 'Es Pratet' or 'CETIS' public parking garages nearby.

    Can they prescribe my regular medication?

    Yes, if you provide proof of your previous prescription or after a psychiatric evaluation, they can issue Spanish private prescriptions.

    Are there child psychologists available?

    Yes, the clinic has a dedicated unit for child and adolescent psychology and psychiatry.

    What should I bring to my first appointment?

    Bring your passport or ID, your insurance card/policy details, and any previous medical records or current medications.

    Can I get a same-day appointment for a mental health crisis?

    Same-day appointments are difficult at the consultation center. In a crisis, you should go directly to the Emergency Room at Policlínica Nuestra Señora del Rosario.

    How much does a consultation cost?

    Private rates generally start around €80-€120 for a consultation, but prices vary by specialist. It is best to ask when booking.