Alain Afflelou Óptico Ibiza
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists Choose Them:
Key Services:
Standout Features:
What Customers Say
With a flawless 5.0-star rating from 178 reviews, Alain Afflelou Ibiza is one of the highest-rated medical/wellness services on the island. Customers consistently praise the 'exquisite treatment' and 'professionalism' of the staff. Specific team members, notably Vanesa and Cristina, are frequently mentioned for their patience and expert advice in choosing frames. Common themes include the efficiency of the service, the cleanliness of the facility, and the staff's ability to explain technical vision details clearly. There are currently no recurring complaints, with many locals and expats stating they 'won't go anywhere else' for their optical needs.
Recent Reviews
La mejor óptica de Ibiza, hace un par de años que soy clienta. Aparte de ser súper profesionales, son muy amables y atentos, siempre salgo de la óptica con una sonrisa y eso dice mucho del personal, especialmente Samuel y Noelia.
Quick and professional service, great selection! I come back for sure!
Absolutely amazing experience! The staff gave outstanding, thoughtful advice and really took their time to understand what I was looking for. The selection of glasses is beautiful and high quality. For me, hands down the best optical shop in Ibiza. Highly recommended!
Muy buen trato, muy amables.
Super tiendra! Las mejor de ibiza!
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Why Tourists Choose Them
Safety & Standards
Booking & Practical Info
Services Offered
Tourist Information
Booking an appointment is straightforward via the official website or by calling +34 971 41 66 43. For simple frame repairs or purchasing contact lens solution, walk-ins are welcome. The staff is confirmed to speak English and Spanish, facilitating easy communication for medical prescriptions. Same-day service is often available for standard contact lenses, though custom prescription glasses may take a few business days depending on lens complexity. For tourists, they provide detailed receipts that can be submitted to international travel insurance for reimbursement if the eyewear was lost or broken during travel. The shop is located in a high-traffic area of Ibiza Town, near several public parking garages (such as Es Pratet), though walking or taxi is recommended due to city-center traffic.
Languages Spoken
Insurance Information
While they do not directly bill the Spanish Social Security system for hardware, they work with various private Spanish insurance providers (like Adeslas or Sanitas) which may offer discounts on frames and lenses. For international tourists, the service is typically 'pay and claim.' They provide VAT-inclusive invoices (Facturas) which are necessary for claiming costs back from travel insurance or private health accounts (HSA/FSA) in the UK, US, or Northern Europe. Basic eye exams are often reasonably priced or included with the purchase of frames.
Frequently Asked Questions
Do you speak English?
Yes, the staff at Alain Afflelou Ibiza are experienced in assisting international customers and speak English fluently.
Can I get my glasses the same day?
While some simple prescriptions may be available quickly, most custom lenses take 2-5 business days. However, they can often provide temporary contact lenses or immediate frame repairs.
What is the 'Tchin-Tchin' offer?
It is a famous Afflelou promotion where you can purchase a second pair of glasses (even prescription sunglasses) for just €1 more when buying your first pair.
Do I need an appointment for an eye exam?
It is recommended to book in advance to ensure an optometrist is available, but they do accommodate walk-ins when the schedule permits.
I lost my contact lenses; can I buy more here?
Yes, if you have your prescription details, they stock a wide variety of daily and monthly disposables.
Do you accept travel insurance?
You will need to pay upfront, but they provide a formal Spanish invoice (factura) that you can submit to your travel insurance for reimbursement.
Where is the shop located?
They are located at C/ d'Aragó, 27, in the center of Ibiza Town, near the main shopping streets.
Are you open during the 'Siesta'?
The shop typically closes between 2:00 PM and 5:00 PM, following the traditional Spanish break, so plan your visit for the morning or late afternoon.
Do you offer pediatric eye exams for children?
Yes, they are equipped to provide vision screenings and specialized frames for children.
What payment methods do you accept?
They accept all major credit cards (Visa, Mastercard, AMEX), debit cards, and cash.