Elena Serra Óptic
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists Choose Them:
Key Services:
Standout Features:
What Customers Say
With a strong 4.5-star rating, Elena Serra Óptic is highly regarded for its professional and attentive service. While the total number of public reviews is modest (8), the sentiment is consistently positive. Customers frequently praise the expertise of the staff and the quality of the frames available. One of the most appreciated aspects is the central location, making it a go-to spot for quick adjustments or emergency repairs. There are no significant recurring complaints, though some users note that, like many central Ibiza businesses, it can be busy during peak summer hours. Overall, the sentiment reflects a trustworthy, local business that prioritizes patient satisfaction over high-volume turnover.
Recent Reviews
Consultation is perfect, very kind and thoughtful woman work here ❤️
Muy muy muy amables. Hemos acudido a ajustar la patilla de unas gafas y el trato ha sido excepcional
Lenses 👍👍👍🙏
Good local optical centre. Nice people. Fast service.
Trato pésimo, he llevado unas gafas nuevas que se han doblado un poco a arreglar y lo primero que me dicen es que sería mejor dejarlas así ( dobladas) luego que al arreglarlas se pueden partir y además que he hecho un mal uso de ellas, no me han dado ninguna solución. Muchas gracias por nada Terrible treatment, I brought a brand new sunglasses that have been bent a little to fix and the first thing they tell me is that it would be better to leave them that way (bent) then he has tried to fix them with his hands and finally that when fixing them they can break and also that I have done a misuse of them, they have not given me any solution. Thanks a lot for nothing
Servicio excelente!!! Hoy en día es muy difícil encontrar sitios donde brinden un trato tan profesional y personalizado al cliente. Compré una gafas hace un año y hace poco se partió una de las varillas. Llamé a la óptica para explicarlo y Elena, la propietaria, se encargó de todo, ofreciéndome una solución al momento, sustituyendo las gafas por otras similares. Recomiendo la óptica al 100% por su magnífico servicio al cliente y profesionalidad.
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Why Tourists Choose Them
Booking & Practical Info
Services Offered
Tourist Information
**How To Book:** Appointments can be made by calling +34 971 31 41 69 or by walking into the shop during business hours. **Ehic Acceptance:** No, as this is a private optical center, the EHIC card is not accepted for eyewear or private exams. **Payment Methods:** Cash, Debit Cards, and all major Credit Cards (Visa, Mastercard). **How To Get There:** Located in central Ibiza Town near the 'H&M' and other major shops. It is a 5-minute walk from the ferry terminal. **Languages Spoken:** Spanish, Catalan, and English are confirmed. Staff are accustomed to assisting international tourists. **Emergency Service:** Available during standard opening hours for urgent repairs or lens replacements. **Prescription Process:** They can perform an on-site eye exam to generate a new prescription or work from an existing international one. **Medical Reports English:** Basic vision prescriptions and invoices can be provided in a format understandable for international use. **Appointment Availability:** Usually available within 24-48 hours; same-day service is often possible for basic needs or retail purchases. **Travel Insurance Acceptance:** Direct billing is not standard; patients pay upfront and claim reimbursement from their provider. **English Speaking Practitioners:** Yes, the lead optometrist and key staff speak English.
Languages Spoken
Insurance Information
Elena Serra Óptic is a private provider. They do not accept Spanish Social Security for eyewear. Many Spanish private insurances (like Sanitas or Adeslas) may have agreements for discounts or specific exam coverages, but patients should verify this beforehand. For international tourists, the standard procedure is 'pay-and-claim'—the shop provides an official receipt (factura) which the tourist then submits to their travel insurance for reimbursement.
Frequently Asked Questions
Do you speak English?
Yes, the staff at Elena Serra Óptic are experienced in assisting English-speaking tourists and expats.
Can I get an eye exam without an appointment?
While walk-ins are welcome, it is best to call ahead to ensure the optometrist is available for a full exam.
I lost my contact lenses; can I buy more here?
Yes, if they have your prescription/brand in stock, you can purchase them immediately. If not, they can usually order them within 24-48 hours.
How long does it take to get new prescription glasses?
Standard single-vision lenses can often be prepared in a few days, while complex or progressive lenses may take 1-2 weeks.
Do you repair broken frames?
Yes, they offer minor repairs, screw replacements, and frame adjustments on-site.
Are you located near the Ibiza cruise port?
Yes, the shop is a short walk (approx. 5-10 minutes) from the main ferry and cruise ship docking areas in Ibiza Town.
Do you accept travel insurance?
You will need to pay for services upfront, but they will provide an official invoice for you to claim reimbursement from your insurance provider.
What brands of sunglasses do you carry?
They carry a curated selection of high-quality international brands and designer labels suitable for the Ibiza lifestyle.
Do I need a referral from a doctor?
No, you can visit an optician in Spain directly for vision tests and glasses without a medical referral.
What are your opening hours on Saturdays?
The shop is open on Saturdays from 9:30 AM to 2:00 PM. It is closed on Saturday afternoons and Sundays.