General Optica - Visión y Audición
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists Choose Them:
Key Services:
Standout Features:
What Customers Say
With an impressive 4.9-star rating from over 40 reviews, General Optica Santa Eulalia is highly regarded for its professionalism and customer-centric approach. Real customers frequently praise the 'exquisite treatment' and the 'high level of professionalism' displayed by the opticians. Specific mentions are often made regarding the thoroughness of the eye exams, which many users describe as more detailed than those at other clinics. Tourists and expats have highlighted the staff's ability to explain technical medical terms clearly, often in multiple languages. There is a consistent theme of satisfaction regarding the speed of service for repairs and the wide variety of frame styles available. No significant negative patterns or complaints are documented in public feedback, with the majority of users recommending the center for both routine check-ups and emergency optical needs.
Recent Reviews
Estupendo el trato
Vam tenir una experiència excel·lent a l’òptica. Van atendre la meva filla de 7 anys amb una proximitat i una dolcesa increïbles, fent-la sentir còmoda i tranquil·la en tot moment. Es nota l’amor i la paciència amb què tracten els nens. Sens dubte, un lloc molt recomanable. Gràcies per la vostra atenció tan humana i professional!
He ido esta tarde porque se me habían roto mis gafas, he ido y en 2 min lo he tenido arreglado, muy buen trato, las chicas son majisimas. Encima me lo han arreglado y no he pagado nada. Muy contenta.
Excelente atención, son muy amables 🥰 Prestan un muy buen servicio
Noelia y Maria fueron absolutamente de muchisima ayuda, aparte de la excelente atenciony resolutivas ambas. Muchas gracias por contratar gente eficiente.
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Safety & Standards
Booking & Practical Info
Services Offered
Tourist Information
{"how_to_book":"Appointments can be booked online through the General Optica website (specific to the Santa Eulalia branch), by calling +34 971 37 72 70, or as a walk-in for minor repairs and retail.","languages_spoken":"Spanish, Catalan, and English are confirmed. Staff are accustomed to assisting international tourists.","english_speaking_practitioners":"Yes, optometrists on-site are capable of conducting eye exams in English.","appointment_availability":"Usually available within 24-48 hours; same-day appointments are often possible for urgent cases.","emergency_after_hours":"No after-hours service. They operate during standard business hours; for ocular emergencies at night, tourists should visit Can Misses Hospital.","payment_methods":"Cash, Debit/Credit Cards (Visa, Mastercard, Amex), and mobile payments.","travel_insurance_acceptance":"They provide detailed invoices that can be submitted to travel insurance companies for reimbursement (e.g., for emergency medical eyewear).","ehic_acceptance":"No, as this is a private optical center, the EHIC is not applicable. Services are paid out-of-pocket or through private insurance.","prescription_process":"They can read existing prescriptions from your home country or perform a fresh exam on-site to issue a Spanish-standard prescription.","medical_reports_in_english":"Basic prescriptions and invoices can be explained in English, though formal clinical reports are typically generated in Spanish.","how_to_get_there":"Located on the main street of Santa Eulària. Parking is available at the nearby 'Párquing Es Gangan' or along the surrounding streets (blue zone)."}
Languages Spoken
Insurance Information
{"public_insurance":"Not accepted (Seguridad Social does not cover private optical retail).","private_insurance":"They have agreements with many Spanish insurers (like Sanitas or Adeslas) for specific discounts; check with your provider.","travel_insurance":"Direct billing is rare; patients pay upfront and claim reimbursement with the provided invoice.","pricing_guidance":"Eye exams are approximately €20-€30 (often waived with purchase). Designer frames with lenses typically start from €100 and can go up to €400+ for high-end brands like Ray-Ban, Oakley, or Prada.","out_of_pocket":"Most tourists pay out-of-pocket for retail and clinical services."}
Frequently Asked Questions
Do you speak English?
Yes, the staff at the Santa Eulària branch are experienced in assisting English-speaking tourists and expats.
I broke my glasses; can you fix them today?
Most minor repairs like screw replacements or frame adjustments can be done on the spot. Major lens replacements depend on stock availability.
Do I need an appointment for an eye exam?
While walk-ins are welcome, we recommend booking in advance to ensure an optometrist is available, especially during the summer.
Can I buy contact lenses without a Spanish prescription?
If you know your parameters or have your current box, we can usually supply them. Otherwise, a quick fitting test is recommended.
Do you offer hearing aid batteries?
Yes, we stock a full range of batteries and accessories for most major hearing aid brands.
How much does a standard eye test cost?
A standard refraction test is approximately €25, but this is often free if you purchase glasses or join our Privilege program.
Where is the nearest parking?
There is street parking (blue zone) on Carrer de Sant Jaume and a large public parking lot at 'Párquing Es Gangan' nearby.
Can you ship my glasses to my home country?
Yes, we can arrange international shipping if your prescription glasses are not ready before you leave the island.
Do you have a wide selection of sunglasses?
Yes, we carry the latest collections from brands like Ray-Ban, Oakley, Persol, and many high-fashion labels.
Are you open on Sundays?
No, the center is closed on Sundays. Saturday hours are limited to the morning (10 AM to 2 PM).