Phone House Sant Antoni de Portmany - Tienda de móviles
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Phone House Sant Antoni de Portmany - Tienda de móviles

Optical & Vision
4.3
155 reviews
WhatsAppCall +34 610 47 37 59Visit Website
Address
Carrer Ample, 18, 07820 Sant Antoni de Portmany, Illes Balears, Spain
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What Makes This Place Special

English-Speaking StaffPrepaid SIM Cards for TouristsSame-Day Technical SupportDevice Insurance AvailableCentral San Antonio LocationOfficial Brand RetailerMulti-Language Support

Quick Overview

What They Do:

  • Phone House Sant Antoni is a leading telecommunications retail and service center specializing in mobile technology, local SIM cards, and device repairs.
  • It serves as a vital connectivity hub for tourists and expats needing reliable communication services while on the island.

    • Why Tourists Choose Them:

  • Immediate Connectivity: Essential for purchasing local "Prepago" (prepaid) SIM cards to avoid high roaming charges.
  • Central Location: Situated in the heart of San Antonio, easily accessible from major hotels and the sunset strip.

    • Key Services:

  • Sale of smartphones, tablets, and wearable technology.
  • On-site technical support and device protection services.
  • International and local mobile plan consultations (Orange, Vodafone, Yoigo, etc.).

    • Standout Features:

  • Multi-operator catalog allowing customers to compare the best data coverage for Ibiza's unique geography.
  • English-speaking assistance for setting up international roaming or local data packages.
  • Official technical service for major brands, ensuring high-quality repairs.

    • What Customers Say

    With a 4.3-star rating from 155 reviews, the sentiment is generally very positive. Customers frequently praise the 'efficient and friendly' staff, specifically mentioning their patience when helping non-Spanish speakers set up new SIM cards. Many tourists highlight the 'speed of service' for screen repairs and accessory replacements. A common theme in the reviews is the staff's willingness to explain complex data plans in simple terms. Some complaints center around 'long wait times' during the peak summer afternoons (siesta transition hours) and the store being 'quite small' when crowded with tourists. Overall, it is regarded as the most reliable tech spot in San Antonio for immediate mobile needs.

    Recent Reviews

    rosa maria morales muñoz

    Muy bien y contenta Óscar es todo un profesional atento y simpático excelente

    Sep 2025
    José manuel Diaz pinto

    Excelente trato de Óscar el seguro rápido y eficacia un diez

    Sep 2025
    Angela Gómez

    Cien por 100 recomendable!! Oscar es un profesional excelente y además de muy cualificado ofrece un trato amable y cercano. Impecable! Gracias por tu buen hacer 💙

    Aug 2025
    Antònia Cardona

    Necesitaba cambiar de dispositivo y no perder información..... y tenía muchísima!!!! Oscar me atendió estupendamente, y encima solventó mis dudas posteriores. Un crack!!! Muy recomendable si lo necesitáis!!

    Jul 2025
    Sonia Ruiz

    Contentísima con el servicio dado por Óscar, me ha mejorado la tarifa de todos los servicios contratados. Muy recomendable e insuperable. Gracias Óscar, eres el mejor!!

    Jul 2025
    Patricia Benitez R.

    Estoy muy contenta por qué estoy ahorrando con mi fibra y la factura de la luz,el servicio que me ha dado Óscar ha sido fenomenal,super amable, simpático,me saco todas las dudas que tenía.Lo recomiendo 100%

    Jun 2025
    Full Details

    About This Practice

  • Phone House Sant Antoni de Portmany is a specialized telecommunications center tailored to meet the high-speed data and hardware needs of Ibiza’s international community.
  • While categorized under general wellness/essential services, it functions as a critical safety resource for travelers who require reliable GPS, emergency calling capabilities, and data for navigating the island.
  • They specialize in multi-operator solutions, meaning they are not tied to one provider, allowing them to find the best signal coverage for specific areas of Ibiza (such as remote villas or northern beaches).

    • Facility & Team

  • The facility is a modern retail environment equipped with the latest diagnostic tools for mobile device troubleshooting.
  • The team consists of tech specialists who are accustomed to dealing with international clients and diverse device configurations.
  • Staff members are bilingual, with English and Spanish being the primary languages used for transactions.
  • The store has been a staple of the San Antonio commercial district for several years, maintaining a reputation for technical reliability.

    • What to Expect During Your Visit

  • Upon entry, customers are usually greeted and asked to wait if the store is at capacity.
  • For SIM card purchases, you must bring a valid passport or ID for registration under Spanish law.
  • Most technical queries or SIM setups are handled within 15-30 minutes, depending on the queue.
  • The approach is solution-oriented, focusing on getting the traveler connected as quickly as possible.

    • Location & Accessibility

  • Located on Carrer Ample, the store is just a short walk from the San Antonio Bus Station and the main port area.
  • It is surrounded by popular tourist landmarks, hotels, and cafes, making it a convenient stop during a day in town.
  • The shop is on the ground floor with a flat entrance, making it fully wheelchair accessible.
  • Street parking is limited in this area; visitors are advised to use the public parking lots near the port.

    • Why Tourists Choose Them

  • For many travelers, the first stop in Ibiza is Phone House to secure a local data plan, which is significantly cheaper than international roaming.
  • Their expertise in 'Prepago' (prepaid) options means no long-term contracts for short-term visitors.
  • The store's reputation for honesty prevents tourists from being oversold on plans they do not need.

    • Safety & Standards

  • All transactions and data registrations follow strict GDPR and Spanish telecommunications privacy laws.
  • Hardware repairs use certified parts to ensure device safety and longevity.
  • The store maintains high hygiene standards for all demo units and customer-facing equipment.

    • Booking & Practical Info

  • No appointment is necessary for general retail or SIM services; walk-ins are the standard.
  • For complex repairs, it is recommended to visit early in the morning to ensure same-day turnaround.
  • Pricing for SIM cards is standardized across Spain, typically ranging from €10 to €25 depending on the data allowance.

    • Services Offered

    Prepaid (Prepago) SIM Cards
    Mobile Data Plans for Expats
    Smartphone Screen Repairs
    Battery Replacement
    International Roaming Setup
    Mobile Phone Sales
    Tablet & iPad Sales
    Charging Accessories & Adapters
    Device Insurance Policies
    Fiber Optic Home Internet Setup
    Gadget Troubleshooting

    Tourist Information

    **How To Book:** Walk-in service only; no prior appointment required for SIM cards or retail. **Ehic Acceptance:** No **Payment Methods:** Cash, Credit Card (Visa/Mastercard), Contactless (Apple/Google Pay). **How To Get There:** 5-minute walk from San Antonio Bus Station. Located near the 'Egg' statue landmark. **Languages Spoken:** English and Spanish confirmed; basic Italian and French often available via staff. **Prescription Process:** Not applicable **Translation Services:** Staff provide informal translation for tech-related contracts. **Medical Records English:** Technical reports for insurance claims can be requested in English. **Appointment Availability:** Immediate walk-in availability; peak times are 11:00 AM - 1:00 PM. **Travel Insurance Acceptance:** Not applicable for health insurance; they provide documentation for device insurance claims. **Emergency After Hours Service:** No, follows standard retail hours; closed on Sundays. **English Speaking Practitioners:** Yes, most sales staff speak fluent English.

    Languages Spoken

    EnglishSpanishCatalan

    Insurance Information

    Phone House does not accept medical insurance. However, they are specialists in mobile device insurance. If you have travel insurance that covers 'gadget loss or damage,' they can provide the official diagnostic reports and invoices required for you to claim reimbursement from your provider. They also sell standalone theft and damage insurance for newly purchased devices.

    Frequently Asked Questions

    Do I need a passport to buy a SIM card?

    Yes, by Spanish law, you must present a valid passport or national ID card to register any mobile SIM card.

    Do you speak English?

    Yes, the staff at the San Antonio branch are accustomed to helping international tourists and speak English.

    Can I get a local SIM card for my iPhone/Android?

    Absolutely. They provide SIM cards that fit all modern devices (Nano, Micro, etc.) and can help you activate it on the spot.

    Do you offer same-day phone repairs?

    Many common repairs like screen or battery replacements can be done the same day if parts are in stock. It is best to go early in the morning.

    Are you open during the siesta?

    The store usually closes between 2:00 PM and 5:00 PM, following traditional Spanish business hours.

    Which mobile network is best for Ibiza?

    Phone House offers multiple networks (Orange, Vodafone, Yoigo). They can advise which has the best coverage for your specific location on the island.

    Can I buy a power adapter for Spanish outlets here?

    Yes, they stock a wide range of European power adapters and USB chargers.

    Do you accept credit cards?

    Yes, all major credit cards and mobile payment methods like Apple Pay are accepted.

    Is there a contract for the SIM cards?

    No, for tourists, they offer 'Prepago' (prepaid) options which have no contract and simply expire when you stop topping them up.

    Where is the nearest parking?

    The nearest public parking is the 'Parking Rio' or the large lot near the San Antonio Port, both about 5 minutes away on foot.