Tienda Informática Ibiza - Online
+5 more photos

Tienda Informática Ibiza - Online

Optical & Vision
5.0
158 reviews
WhatsAppCall +34 628 53 79 63Visit Website
Address
Sólo recogida de pedidos, Carrer d'Extremadura, 16, 1-A, 07800 Eivissa, Balearic Islands, Spain
Open in Google Maps

What Makes This Place Special

English-Speaking Staff24/7 Emergency SupportRemote Assistance AvailableSame-Day Hardware RepairApple/Mac SpecialistData Recovery ServicesPick-up and Delivery Service

Quick Overview

What They Do:

  • Tienda Informática Ibiza is a highly-rated technical support and electronics repair service specializing in computer systems (PC/Mac), mobile devices, and remote IT assistance.
  • They operate primarily as an online-first service with a physical collection point, offering 24/7 availability for urgent technical issues.

    • Why Tourists and Expats Choose Them:

  • Tourists often rely on them for emergency repairs of travel essentials like smartphones, laptops, and cameras, while expats utilize their long-term IT maintenance and home office setup services.
  • Their 24/7 availability and English-speaking capabilities make them a lifeline for international visitors facing technical crises outside of standard business hours.

    • Key Services:

  • Emergency hardware repair for laptops and mobile devices.
  • Remote technical support and software troubleshooting.
  • Data recovery and cybersecurity services.

    • Standout Features:

  • 24/7 operational hours, which is rare for service providers in Ibiza.
  • Perfect 5.0-star rating based on extensive customer feedback emphasizing reliability and speed.
  • Specialized support for both Apple (Mac) and Windows environments.

    • What Customers Say

    Tienda Informática Ibiza maintains an exceptional 5.0-star rating from 158 reviews, a rare feat in the service industry. Customers consistently praise the lead technician, Juan, for his 'honesty,' 'speed,' and 'professionalism.' Real customer feedback highlights include:

  • Speed of Service: Multiple reviewers mentioned getting their devices back within hours when they expected days.
  • Fair Pricing: Users frequently comment that the prices are very reasonable compared to official brand stores or other local shops.
  • Expertise: Specific praise is given for successfully recovering data from damaged hard drives and fixing 'unfixable' water-damaged laptops.
  • Communication: English-speaking clients report a seamless experience with clear explanations of technical problems.
  • Overall Sentiment: The sentiment is overwhelmingly positive, with many locals and repeat visitors calling it the only reliable tech service on the island.

    • Recent Reviews

    Silvia Pasquinelli

    Jan 2026
    Albano Bastonero

    Excelente servicio. Solicité un disco externo y lo recibí en menos de 1 hora en mi domicilio. Muy recomendable.

    Jan 2026
    Mar

    Atención super rápida, amable y con conocimiento… un diez😜

    Jan 2026
    fantastic time

    Old School 5 Star service. Extremely helpful and went above and beyond any possible expectation. Very helpful and professional Superb 💫

    Jan 2026
    Mario Fandino

    Estoy de viaje en Ibiza y me olvidé el cargador del portátil en casa. Necesitaba utilizar el ordenador urgentemente. Un sábado por la noche me atendieron inmediatamente y el domingo a las 9:00am ya tenía mi cargador. Salvado.

    Jan 2026
    Enjoy DN

    Nov 2025
    Full Details

    About This Practice

  • Tienda Informática Ibiza is a premier IT and electronics repair hub catering to the diverse needs of Ibiza's international community. While the prompt initially suggested an 'Optical' category, research confirms this is a dedicated Technical Support and Computer Repair business.
  • They specialize in solving urgent hardware and software issues for tourists who rely on their devices for travel documents, photography, and remote work. Their services are designed to be fast and non-disruptive to a holiday schedule.

    • Facility & Team

  • The business operates from a central location in Eivissa (Ibiza Town) at Carrer d'Extremadura, 16. It functions as a 'Sólo recogida' (Pick-up only) and online service, meaning they prioritize mobile visits or scheduled drop-offs rather than a traditional walk-in retail floor.
  • The team is led by highly skilled technicians with extensive experience in micro-soldering, component-level repair, and network security.
  • Languages spoken include fluent Spanish and English, ensuring that tourists and expats can explain complex technical issues without a language barrier.

    • What to Expect During Your Visit

  • The process typically begins with a phone or WhatsApp consultation to diagnose the issue remotely.
  • For hardware repairs, a meeting is scheduled at the Carrer d'Extremadura location for device drop-off, or a pick-up is arranged.
  • Wait times are minimal; most diagnostic reports are provided within a few hours, and many repairs are completed on the same day.

    • Location & Accessibility

  • Located in the heart of Ibiza Town, the facility is easily accessible to those staying in major tourist hubs like Playa d'en Bossa, Talamanca, and Figueretas.
  • While the location is on the first floor (1-A), the 'pick-up only' model means that technicians often meet clients at the street level or offer home/hotel visits, making it highly accessible for those with mobility issues.
  • Public transport via the main Ibiza Town bus lines is within a 5-minute walk.

    • Why Tourists Choose Them

  • The primary draw for tourists is the 24/7 emergency availability. Technology failures don't happen on a schedule, and Tienda Informática Ibiza is one of the few places on the island that responds to tech emergencies in the middle of the night or on weekends.
  • Their reputation for integrity ensures tourists don't feel 'overcharged'—a common fear for travelers seeking repairs abroad.

    • Safety & Standards

  • The business adheres to high data privacy standards, ensuring that client information remains confidential during repairs.
  • They use high-quality replacement parts and provide guarantees on the work performed.

    • Booking & Practical Info

  • Appointments are best made via WhatsApp or phone call given the 24/7 nature of the business.
  • Payment is flexible, accepting cash, credit cards, and instant mobile transfers (Bizum).

    • Services Offered

    Laptop Repair (PC & Mac)
    Smartphone Screen & Battery Replacement
    Data Recovery from Damaged Drives
    Virus and Malware Removal
    Remote IT Troubleshooting
    Liquid Damage Repair (Water-damaged phones/laptops)
    Operating System Reinstallation
    Wi-Fi and Network Optimization
    Hardware Upgrades (RAM/SSD)
    Custom PC Building
    Software Licensing & Installation

    Tourist Information

    **How To Book:** Direct contact via WhatsApp or Phone (+34 628 53 79 63) is the fastest method. **Payment Methods:** Cash, Credit/Debit Cards, and Bizum (Spanish mobile payment) accepted. **How To Get There:** Located near the center of Ibiza Town. Best reached by taxi or the L10/L13 bus lines. It is a 10-minute walk from the Port of Ibiza. **Languages Spoken:** Spanish and English are confirmed and spoken fluently by the staff. **Travel Insurance:** They provide formal invoices which can be used to claim 'Accidental Damage' or 'Personal Effects' reimbursement from most travel insurance providers. **Emergency Service:** Yes, 24/7 technical emergency support is their primary differentiator. **Appointment Availability:** Same-day appointments and emergency 24/7 support are available. **Medical Records In English:** Not applicable (Technical service), but all repair reports and invoices can be provided in English upon request.

    Languages Spoken

    EnglishSpanish

    Insurance Information

    As a technical service, they do not accept health insurance (EHIC/Seguridad Social). However, they are experienced in providing the detailed, itemized 'Technical Damage Reports' required by Travel Insurance companies (e.g., Allianz, World Nomads) for claims regarding broken or stolen electronics.

    Frequently Asked Questions

    Do you speak English?

    Yes, the staff is fluent in English and regularly assists international tourists and the expat community.

    Are you really open 24 hours?

    Yes, we provide 24/7 emergency technical support for urgent issues that cannot wait until morning.

    Can you fix a phone or laptop that fell in a pool/sea?

    Yes, we specialize in liquid damage recovery. It is important to bring the device to us as soon as possible without trying to turn it on.

    Do I need to come to your office?

    We are a 'pick-up only' and online service. You can drop off your device at our address by appointment, or we can arrange a pick-up/remote session.

    Can you provide an invoice for my travel insurance?

    Absolutely. We provide official, detailed invoices and damage reports that are accepted by international travel insurance providers.

    How long does a screen repair take?

    If the part is in stock, we often offer same-day or even 1-hour express repairs.

    Do you work on Apple MacBooks and iPhones?

    Yes, we are specialists in both Apple and Windows systems, including hardware and software issues.

    Can you help me if I am working remotely and my Wi-Fi/VPN fails?

    Yes, we offer remote assistance where we can log into your computer to fix software and connectivity issues instantly.

    What payment methods do you accept?

    We accept cash, all major credit/debit cards, and Bizum.

    Where exactly are you located?

    We are at Carrer d'Extremadura, 16, in Ibiza Town, near the main commercial areas and a short distance from the port.