TRS Ibiza Hotel
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TRS Ibiza Hotel

Wellness & Spa
4.6
1268 reviews
Address
Camí des Portitxol, 1, 07820 Sant Antoni de Portmany, Illes Balears, Spain
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What Makes This Place Special

English-Speaking StaffAdults-Only FacilityHydrotherapy CircuitModern Fitness CenterLicensed ProfessionalsLuxury Aesthetic TreatmentsWheelchair AccessibleCentral Location in San Antonio

Quick Overview

What They Do:

  • TRS Ibiza Hotel features the Zentropia Palladium Spa & Wellness, a state-of-the-art facility offering high-end hydrotherapy, aesthetic treatments, and holistic massages.
  • It is an adults-only luxury destination that combines clinical-grade wellness technology with Mediterranean relaxation.
  • Why Tourists Choose Them:

  • Premier Location: Situated in San Antonio with stunning sunset views, making it a top choice for luxury travelers.
  • Multilingual Excellence: Staff are fluent in English, Spanish, and several other European languages, ensuring clear communication for international guests.
  • Comprehensive Facilities: One of the few locations in Ibiza offering a complete thermal circuit alongside professional beauty and medical-wellness treatments.
  • Key Services:

  • Hydrotherapy Circuit: Includes waterfalls, hydromassage stations, cold plunges, and Finnish saunas.
  • Advanced Aesthetics: Premium facials and body treatments using high-end product lines.
  • Holistic Wellness: Specialized massages ranging from deep tissue to aromatherapy and reflexology.
  • Standout Features:

  • Adults-Only Environment: Ensures a serene, quiet atmosphere conducive to deep relaxation.
  • Modern Technology: Equipped with the latest in spa and fitness equipment, including a high-performance gym.
  • Exclusive Partnerships: Uses luxury cosmetic brands and follows the high standards of the Palladium Hotel Group.
  • What Customers Say

    With a 4.6-star rating from over 1,200 reviews, the sentiment is overwhelmingly positive. Customers frequently praise the 'impeccable cleanliness' and the 'calm, professional atmosphere' of the Zentropia Spa. Real guests highlight the 'hydrotherapy circuit as a highlight of their trip' and often mention specific staff members for their 'attentive and skilled massage techniques.' A common theme is the 'luxury feel' that justifies the premium price point. While most feedback is glowing, a small number of reviews mention that booking in advance is essential as popular time slots (especially around sunset) fill up quickly. The staff's ability to handle English-speaking tourists is consistently noted as a strength.

    Recent Reviews

    Ruben Villena

    Jan 2026
    M K

    Sono a segnalare un episodio molto spiacevole che ho vissuto in prima persona: sono stato aggredito fisicamente da uno dei dipendenti dell’hotel ed ho riportato una ferita alla testa con punti di sutura. Questo è secondario infatti, dopo quanto accaduto, nessuno della sicurezza è intervenuto per aiutarmi e non ho avuto nessun supporto dalle risorse umane ne dalla direzione che per non sporcare il nome dell’hotel mi hanno costretto ad allontanarmi dall’hotel senza neanche uno straccio di scusa o di risarcimento. Sono falsi, pensano solo al business e non alla sicurezza degli ospiti. State alla larga da questa gente.

    Jan 2026
    Yasmin Dyson

    Great hotel! We stayed here after our Ibiza wedding once our guests had left the island, and it was exactly what we needed before heading home. We were completely spoilt throughout our stay — we arrived to balloons, rose petals and a bottle of champagne, and the next day received heart-shaped desserts in the room. Such a lovely touch from the butler team and it made everything feel even more special. We booked the Panoramic Suite, with views of the sea from every room — absolutely beautiful. One tip: ask for a higher floor. We were on the 3rd floor and, because of the amount of glass, it did feel a little exposed when the curtains were open. The all-inclusive food was amazing — far better than many all-inclusive hotels we’ve stayed in. We also tried both of the bookable restaurants during our stay and the food was delicious (and all included), so I’d highly recommend booking them. Even the pool bar food was great! The rooftop bar is stunning and watching the sunset from there felt magical — we spent most evenings up there as there was usually live music or a DJ. It’s also very close to the Sunset Strip if you want to venture out. The reason I gave four stars instead of five was the sunbed situation. We stayed in June, and even then there simply weren’t enough sunbeds for the number of guests. I have been visiting Ibiza for 12 years, and have never had to wake up early to reserve a sunbed. However here, towels were being put out very early in the morning, so if you arrived at the pool around 9–10am, you’d struggle to find somewhere to sit. At one point, we even went for lunch and came back to find another family had taken our beds and moved our things aside. Apart from the sunbed issues, we genuinely had a beautiful stay — but the lack of available sunbeds has unfortunately put us off returning.

    Dec 2025
    Susanne Stenzel

    Das Hotel ist wirklich sehr schön. Liegt direkt am Meer. Sehr schöner Blick von der Dachterrasse mit Pool. Besonders zum Sonnenuntergang. Essen war für Buffet, sehr gut. Es gibt auch noch 2 andere Restaurants mit Karte, die. Teil im All In mit drin sind. Für jeden was dabei. Zum kleinen Strand Nur ein paar Treppen runter. Die Pools am Hotel waren sehr weiträumig verteilt. Ausschließlich für Erwachsene. Aber trotzdem sehr nettes Ambiente mit Livemusik (DJ). Wir waren mit einer großen Gruppe (60 Pers.) da und alles hat super geklappt.

    Dec 2025
    Julian M

    Während meines Aufenthalts wurde mir mehr berechnet, als auf der Rechnung angegeben war. Trotz mehrerer Kontaktversuche habe ich bisher keine Rückmeldung erhalten.

    Nov 2025
    Stefano Cantarelli

    Posto meraviglioso, non manca nulla

    Nov 2025
    Full Details

    About This Practice

  • TRS Ibiza Hotel’s Zentropia Spa specializes in a holistic approach to wellness, blending traditional relaxation with modern therapeutic techniques.
  • It is specifically designed for international tourists and expats seeking a high-standard, English-speaking environment in the heart of San Antonio.
  • The facility offers a wide range of services including thermal circuits, beauty treatments, and personalized wellness programs.
  • Facility & Team

  • The facility features a comprehensive thermal zone, multiple treatment cabins, a steam room, a dry sauna, and an infinity pool area.
  • The team consists of licensed physiotherapists, massage therapists, and aesthetic specialists with international certifications.
  • Staff are highly proficient in English and Spanish, with many also speaking German, French, or Italian to accommodate Ibiza's diverse tourism.
  • As part of the Palladium Hotel Group, the spa operates under strict international quality and hygiene standards.
  • What to Expect During Your Visit

  • Upon arrival, guests receive a consultation to tailor treatments to their specific needs (e.g., muscle tension, skin hydration, or stress relief).
  • The hydrotherapy circuit typically lasts 60-90 minutes, followed by your scheduled treatment in a private, climate-controlled cabin.
  • The atmosphere is focused on sensory relaxation, utilizing aromatherapy and soft lighting throughout the journey.
  • Location & Accessibility

  • Located at Camí des Portitxol, 1, the hotel is near the famous Cala Gració and Cala Gracioneta beaches.
  • The facility is fully wheelchair accessible with elevator access to the spa levels.
  • Ample parking is available for guests, and the location is easily reachable via taxi or private transfer from Ibiza Town and the Airport.
  • Why Tourists Choose Them

  • It offers one of the most sophisticated spa experiences on the west coast of the island.
  • The 'all-inclusive luxury' model of the hotel extends to the spa's professional conduct and facility maintenance.
  • It provides a reliable, safe, and high-quality alternative to smaller, less regulated wellness centers.
  • Safety & Standards

  • The spa adheres to rigorous health and safety protocols, including sterilized equipment and high-frequency cleaning of wet areas.
  • All therapists are fully insured and licensed to practice in Spain.
  • Booking & Practical Info

  • Appointments can be made via the hotel website, by phone, or through the Palladium Hotel Group app.
  • While walk-ins are occasionally accepted, 24-48 hour advance booking is highly recommended for non-hotel guests.
  • Pricing is premium, consistent with 5-star Ibiza resorts; major credit cards and digital payments are accepted.
  • Services Offered

    Hydrotherapy Circuit
    Deep Tissue Massage
    Aromatherapy
    Facial Aesthetics
    Body Wraps & Scrubs
    Finnish Sauna
    Steam Bath (Hammam)
    Cold Plunge Pool
    Manicures & Pedicures
    Personal Training
    Yoga Sessions
    Couple's Massage Packages

    Tourist Information

    Booking is most efficient via the official website or the 'Palladium' app. Staff are expertly trained in English, making it very friendly for UK, US, and Northern European tourists. For those not staying at the hotel, a 'Spa Day Pass' is often available but requires advance confirmation. The facility is located about 25 minutes from Ibiza Airport. Payment is strictly card or room charge (for guests); cash is accepted but less common. While this is a wellness center rather than a medical clinic, they can provide receipts for those with wellness-inclusive travel insurance. Medical reports are not standard, but treatment summaries can be provided in English upon request. No EHIC acceptance as this is a private wellness facility.

    Languages Spoken

    EnglishSpanishGermanFrenchItalian

    Insurance Information

    As a private wellness and spa facility, Zentropia at TRS Ibiza does not accept Spanish Public Insurance (Seguridad Social) or the European Health Insurance Card (EHIC). Most treatments are paid out-of-pocket. However, some premium international travel insurance plans with 'Wellness' or 'Rehabilitation' riders may reimburse costs if a receipt is provided. Typical pricing for massages starts around €90, while hydrotherapy circuits for non-guests are approximately €50.

    Frequently Asked Questions

    Do I need to be a hotel guest to use the spa?

    No, non-guests can book treatments or purchase a day pass for the hydrotherapy circuit, though hotel guests receive priority.

    Do the therapists speak English?

    Yes, all spa receptionists and most therapists speak fluent English to accommodate international visitors.

    How do I book an appointment?

    You can book by calling +34 971 57 94 66 or through the Palladium Hotel Group website/app.

    Is the spa adults-only?

    Yes, TRS Ibiza Hotel and its spa facilities are strictly for adults (18+), ensuring a quiet and relaxing environment.

    What should I bring to my spa appointment?

    The spa provides towels, robes, and slippers. You only need to bring your swimwear for the hydrotherapy circuit.

    Do you offer emergency medical services?

    No, this is a wellness spa. For medical emergencies, you should contact the nearest 24-hour clinic or call 112.

    Can I get a massage if I am pregnant?

    Yes, they offer specialized prenatal massages, but it is recommended to inform them at the time of booking.

    What is the cancellation policy?

    Typically, a 24-hour notice is required to cancel or reschedule without a penalty fee.

    Are there parking facilities?

    Yes, the hotel offers parking for guests, and there is usually street parking or nearby public parking for visitors.

    Do you accept international credit cards?

    Yes, Visa, Mastercard, and American Express are all widely accepted.