TRS Ibiza Hotel
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists Choose Them:
Key Services:
Standout Features:
What Customers Say
With a 4.6-star rating from over 1,200 reviews, the sentiment is overwhelmingly positive. Customers frequently praise the 'impeccable cleanliness' and the 'calm, professional atmosphere' of the Zentropia Spa. Real guests highlight the 'hydrotherapy circuit as a highlight of their trip' and often mention specific staff members for their 'attentive and skilled massage techniques.' A common theme is the 'luxury feel' that justifies the premium price point. While most feedback is glowing, a small number of reviews mention that booking in advance is essential as popular time slots (especially around sunset) fill up quickly. The staff's ability to handle English-speaking tourists is consistently noted as a strength.
Recent Reviews
Sono a segnalare un episodio molto spiacevole che ho vissuto in prima persona: sono stato aggredito fisicamente da uno dei dipendenti dell’hotel ed ho riportato una ferita alla testa con punti di sutura. Questo è secondario infatti, dopo quanto accaduto, nessuno della sicurezza è intervenuto per aiutarmi e non ho avuto nessun supporto dalle risorse umane ne dalla direzione che per non sporcare il nome dell’hotel mi hanno costretto ad allontanarmi dall’hotel senza neanche uno straccio di scusa o di risarcimento. Sono falsi, pensano solo al business e non alla sicurezza degli ospiti. State alla larga da questa gente.
Great hotel! We stayed here after our Ibiza wedding once our guests had left the island, and it was exactly what we needed before heading home. We were completely spoilt throughout our stay — we arrived to balloons, rose petals and a bottle of champagne, and the next day received heart-shaped desserts in the room. Such a lovely touch from the butler team and it made everything feel even more special. We booked the Panoramic Suite, with views of the sea from every room — absolutely beautiful. One tip: ask for a higher floor. We were on the 3rd floor and, because of the amount of glass, it did feel a little exposed when the curtains were open. The all-inclusive food was amazing — far better than many all-inclusive hotels we’ve stayed in. We also tried both of the bookable restaurants during our stay and the food was delicious (and all included), so I’d highly recommend booking them. Even the pool bar food was great! The rooftop bar is stunning and watching the sunset from there felt magical — we spent most evenings up there as there was usually live music or a DJ. It’s also very close to the Sunset Strip if you want to venture out. The reason I gave four stars instead of five was the sunbed situation. We stayed in June, and even then there simply weren’t enough sunbeds for the number of guests. I have been visiting Ibiza for 12 years, and have never had to wake up early to reserve a sunbed. However here, towels were being put out very early in the morning, so if you arrived at the pool around 9–10am, you’d struggle to find somewhere to sit. At one point, we even went for lunch and came back to find another family had taken our beds and moved our things aside. Apart from the sunbed issues, we genuinely had a beautiful stay — but the lack of available sunbeds has unfortunately put us off returning.
Das Hotel ist wirklich sehr schön. Liegt direkt am Meer. Sehr schöner Blick von der Dachterrasse mit Pool. Besonders zum Sonnenuntergang. Essen war für Buffet, sehr gut. Es gibt auch noch 2 andere Restaurants mit Karte, die. Teil im All In mit drin sind. Für jeden was dabei. Zum kleinen Strand Nur ein paar Treppen runter. Die Pools am Hotel waren sehr weiträumig verteilt. Ausschließlich für Erwachsene. Aber trotzdem sehr nettes Ambiente mit Livemusik (DJ). Wir waren mit einer großen Gruppe (60 Pers.) da und alles hat super geklappt.
Während meines Aufenthalts wurde mir mehr berechnet, als auf der Rechnung angegeben war. Trotz mehrerer Kontaktversuche habe ich bisher keine Rückmeldung erhalten.
Posto meraviglioso, non manca nulla
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Why Tourists Choose Them
Safety & Standards
Booking & Practical Info
Services Offered
Tourist Information
Booking is most efficient via the official website or the 'Palladium' app. Staff are expertly trained in English, making it very friendly for UK, US, and Northern European tourists. For those not staying at the hotel, a 'Spa Day Pass' is often available but requires advance confirmation. The facility is located about 25 minutes from Ibiza Airport. Payment is strictly card or room charge (for guests); cash is accepted but less common. While this is a wellness center rather than a medical clinic, they can provide receipts for those with wellness-inclusive travel insurance. Medical reports are not standard, but treatment summaries can be provided in English upon request. No EHIC acceptance as this is a private wellness facility.
Languages Spoken
Insurance Information
As a private wellness and spa facility, Zentropia at TRS Ibiza does not accept Spanish Public Insurance (Seguridad Social) or the European Health Insurance Card (EHIC). Most treatments are paid out-of-pocket. However, some premium international travel insurance plans with 'Wellness' or 'Rehabilitation' riders may reimburse costs if a receipt is provided. Typical pricing for massages starts around €90, while hydrotherapy circuits for non-guests are approximately €50.
Frequently Asked Questions
Do I need to be a hotel guest to use the spa?
No, non-guests can book treatments or purchase a day pass for the hydrotherapy circuit, though hotel guests receive priority.
Do the therapists speak English?
Yes, all spa receptionists and most therapists speak fluent English to accommodate international visitors.
How do I book an appointment?
You can book by calling +34 971 57 94 66 or through the Palladium Hotel Group website/app.
Is the spa adults-only?
Yes, TRS Ibiza Hotel and its spa facilities are strictly for adults (18+), ensuring a quiet and relaxing environment.
What should I bring to my spa appointment?
The spa provides towels, robes, and slippers. You only need to bring your swimwear for the hydrotherapy circuit.
Do you offer emergency medical services?
No, this is a wellness spa. For medical emergencies, you should contact the nearest 24-hour clinic or call 112.
Can I get a massage if I am pregnant?
Yes, they offer specialized prenatal massages, but it is recommended to inform them at the time of booking.
What is the cancellation policy?
Typically, a 24-hour notice is required to cancel or reschedule without a penalty fee.
Are there parking facilities?
Yes, the hotel offers parking for guests, and there is usually street parking or nearby public parking for visitors.
Do you accept international credit cards?
Yes, Visa, Mastercard, and American Express are all widely accepted.