FREMAP Ibiza
+9 more photos

FREMAP Ibiza

Medical Specialists
3.4
70 reviews
WhatsAppCall +34 971 39 07 02Visit Website
Address
Carrer de Pere Francès, 33, 07800 Eivissa, Illes Balears, Spain
Open in Google Maps

What Makes This Place Special

Wheelchair AccessibleLicensed ProfessionalsModern Rehabilitation GymCentral Ibiza LocationSpecialized Trauma CareSocial Security Partner

Quick Overview

What They Do:

  • FREMAP Ibiza is a specialized medical center focused on occupational health and the treatment of work-related accidents and professional illnesses.
  • As a "Mutua" (Mutual Insurance Company) collaborating with the Spanish Social Security, they provide specialized trauma care and rehabilitation for employees of affiliated companies.

    • Why Tourists and Expats Choose Them:

  • Essential for expats working legally in Ibiza who suffer workplace injuries.
  • Centrally located in Ibiza Town (Eivissa), making it accessible for those working in the hospitality and service sectors.
  • Professional specialized equipment for physical therapy and trauma recovery.

    • Key Services:

  • Urgent care for workplace accidents and traumatic injuries.
  • Comprehensive physiotherapy and outpatient rehabilitation programs.
  • Occupational medicine and health monitoring for local employees.

    • Standout Features:

  • Part of a massive national network with high-standard medical protocols.
  • Specialized focus on musculoskeletal injuries and rapid return-to-work programs.
  • Modern facility equipped with X-ray and diagnostic imaging capabilities.

    • What Customers Say

    With a 3.4-star rating from 70 reviews, sentiment is mixed but generally leans toward professional medical competence overshadowed by administrative hurdles.

    What people love:

  • Many patients praise the physiotherapy department, specifically mentioning the skill and dedication of the rehab staff.
  • Specific doctors are noted for their professionalism and clear explanations of injuries.
  • The facility is described as clean and well-maintained.

    • Common complaints:

  • Difficulty reaching the center via telephone is a frequent frustration.
  • Long wait times for administrative processing and check-ins.
  • Some users report a 'bureaucratic' feel, which is common in Spanish Mutual insurance centers.
  • Mixed reports on the reception staff's friendliness, with some finding them efficient and others finding them dismissive.

    • Recent Reviews

    joaquim cruz

    Quiero dejar constancia del buen trabajo que hace Olga del Río de los servicios sociales, muy implicada en su trabajo, en hacer las cosas bien y estaré eternamente agradecido por su ayuda en mi caso, a resuelto todo de la mejor manera posible, un 10! Un placer tratar con personas así, muchas gracias!

    Nov 2025
    Judith Bertocchi

    Nadie atiende al teléfono de esta sucursal??? Soy de Formentera, no me puedo desplazar de isla actualmente y llevo más de 10 días intentando contactar con ellos vía mail o vía telefónica... Es vergonzoso!!! Estamos a día 15/10 y todavía no han pagado la prestación???

    Oct 2025
    Eduardo y Sylvia

    Grandes profesionales

    Sep 2025
    Ainhoa

    La atención deja muchísimo que desear, desde el hombre de recepción que ni siquiera saluda, hasta la propia enfermera que es incapaz de hacer su trabajo. Una experiencia lamentable.

    Sep 2025
    Gym

    Jun 2025
    Mircea Dura

    Apr 2025
    Full Details

    About This Practice

  • FREMAP Ibiza operates as a Mutual Insurance Company (Mutua) collaborating with the Spanish Social Security system. Unlike a general private clinic or a public hospital, its primary specialization is the management of labor-related health. This makes it a critical hub for the local workforce, including the large number of seasonal expat workers who power Ibiza's tourism industry. They specialize in traumatology, orthopedic surgery, and physical rehabilitation, ensuring that workers recover quickly and safely from on-the-job injuries.

    • Facility & Team

  • The center features a modern clinical environment designed for high patient turnover. It includes specialized areas for diagnostic imaging (X-rays), medical consultation rooms, and a large, well-equipped physiotherapy gym. The team consists of specialized trauma doctors, occupational health nurses, and a dedicated rehabilitation staff. While Spanish and Catalan are the primary languages, the medical staff often has a working knowledge of English given the international nature of Ibiza’s workforce.

    • What to Expect During Your Visit

  • Upon arrival, patients must present their DNI/Passport and proof of employment or their 'Mutua' card. The process is highly structured: check-in at the front desk, followed by a wait for a triage or medical consultation. For rehabilitation, patients are assigned a schedule for regular sessions. Because this is a work-accident center, the focus is highly clinical and objective, aimed at assessing functional capacity.

    • Location & Accessibility

  • Located on Carrer de Pere Francès, the facility is situated in the heart of Ibiza Town. It is within walking distance of the main port and the central bus station (CETIS), making it highly accessible for those without a car. The facility is on the ground floor with wide doors, ensuring full wheelchair accessibility. Street parking in the area (Blue Zone) can be extremely difficult during peak season, so public transport or taxis are recommended.

    • Why Tourists and Workers Choose Them

  • For tourists, FREMAP is generally only relevant if they are working remotely or locally under a Spanish contract and suffer an injury 'in itinere' (on the way to or from work) or at the workplace. For the expat community, it is the primary point of contact for receiving paid medical leave (baja) and specialized recovery services without the long wait times of the general public health system (IB-Salut).

    • Safety & Standards

  • FREMAP follows strict ISO quality standards and Spanish national healthcare protocols. As a partner of the Social Security, they adhere to rigorous medical ethics and data protection laws. During health crises, they implement full sanitization protocols and mandatory masking where required by Balearic health authorities.

    • Booking & Practical Info

  • Appointments for initial accidents are typically handled as urgent walk-ins if the company provides the necessary 'Volante de Asistencia' (referral form). Follow-up appointments and rehab are scheduled in advance. Note that FREMAP is not a private 'pay-per-visit' clinic for general illnesses; services are covered through employer social security contributions.

    • Services Offered

    Workplace Accident Emergency Care
    Traumatology and Orthopedics
    Physical Rehabilitation and Physiotherapy
    Occupational Medicine
    Radiodiagnosis (X-Ray)
    Workplace Health Surveillance
    Management of Temporary Disability (Baja)
    Ergonomic Assessments
    Post-Surgical Recovery Programs

    Tourist Information

    **How To Book:** Typically requires a referral from your employer (Volante de Asistencia). For follow-ups, appointments are made via phone or at the reception desk. **Ehic Acceptance:** No. EHIC is for the public health system (IB-Salut); FREMAP is specifically for workplace accidents. **Payment Methods:** Generally no direct cost to the patient as it is covered by the employer's mutual insurance. Not a standard private clinic for walk-in tourists. **Languages Spoken:** Spanish and Catalan are primary. English is spoken by some medical staff but is not guaranteed at the reception desk. **Transport Access:** 5-minute walk from CETIS bus station. Nearest parking is the Parque de la Paz public parking (paid). **Emergency Service:** No 24/7 service. Open during business hours; after-hours emergencies are usually diverted to Hospital Can Misses. **Prescription Process:** Doctors can issue prescriptions related to the workplace injury, which are often covered or subsidized by the Mutua. **Medical Records English:** Available upon request, though the default is Spanish. Official translations may require a third-party service. **Appointment Availability:** Urgent work accidents are seen immediately during opening hours. Scheduled follow-ups can have a 1-2 week wait. **Travel Insurance Acceptance:** Limited. They primarily deal with Spanish Social Security/Labor insurance. Tourists with travel insurance should go to a private clinic like Grupo Policlinica. **English Speaking Practitioners:** Available in the medical and physiotherapy departments, but limited in the administrative office.

    Languages Spoken

    SpanishCatalanEnglish (Professional level)

    Insurance Information

    FREMAP is a Mutua Colaboradora con la Seguridad Social. It is not a private clinic for general use. It only accepts patients whose employers are affiliated with FREMAP for work-related injuries. It does not accept the EHIC or standard travel insurance for non-work-related issues. There are typically no out-of-pocket costs for the worker for covered accidents.

    Frequently Asked Questions

    Can I go to FREMAP if I am a tourist with a cold?

    No, FREMAP is a specialized center for workplace accidents and occupational health. General illnesses should be treated at a public health center (Centro de Salud) or a private clinic.

    Do I need an appointment for a work injury?

    For a new injury that just happened at work, you can go as a walk-in, but you should bring a referral form (Volante de Asistencia) from your employer.

    Do they speak English?

    Some doctors and physiotherapists speak English, but the administrative staff may primarily speak Spanish. It is helpful to have a translation app or a Spanish speaker assist with paperwork.

    Where is the best place to park?

    Street parking is very difficult. The closest reliable option is the CETIS parking or the public parking at Parque de la Paz, both a few minutes' walk away.

    Does FREMAP accept my travel insurance?

    Generally, no. They handle Spanish labor insurance. If you have a travel insurance claim, you are better served at a private hospital like Policlinica Nuestra Señora del Rosario.

    What happens if I have an accident after hours?

    FREMAP Ibiza is not open 24/7. After hours, you should go to the Emergency Room at Hospital Can Misses and inform them that it is a work-related accident (accident de trabajo).

    Can I get my medical reports in English?

    Reports are issued in Spanish. You can request a copy and use a professional translation service if needed for your home country's insurance.

    Is the physiotherapy department good?

    Yes, the physiotherapy department is the most highly-rated part of the center, known for modern equipment and professional staff.

    Do I have to pay for the treatment?

    If the injury is recognized as a work accident and your company is affiliated with FREMAP, there is no direct cost to the patient.

    Is the facility wheelchair accessible?

    Yes, the entire facility is located on the ground floor and is fully compliant with accessibility standards.