Ibiza Luxury Concierge
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Ibiza Luxury Concierge

Medical Specialists
5.0
2 reviews
WhatsAppCall +34 613 45 44 32Visit Website
Address
Avenida Pedro Matutes Noguera, 16, B, 07800 Eivissa, Illes Balears, Spain
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What Makes This Place Special

English-Speaking Staff24/7 Medical CoordinationMobile/Home VisitsLicensed ProfessionalsVilla & Yacht Medical ServicesSame-Day AppointmentsPrivate & ConfidentialMultilingual Support

Quick Overview

What They Do:

  • Ibiza Luxury Concierge functions as a high-end medical and lifestyle facilitator, specializing in connecting international visitors and residents with elite private healthcare services, home-visit doctors, and wellness treatments.
  • They act as a 24/7 bridge between the luxury tourism sector and the island's best private medical professionals.

    • Why Tourists Choose Them:

  • Tourists opt for this service to avoid crowded public hospitals and language barriers, preferring the convenience of medical care delivered directly to their villa, hotel, or yacht.
  • The service is entirely English-speaking and caters to high-net-worth individuals who prioritize privacy and speed.

    • Key Services:

  • On-call private GP services (House calls) and 24/7 emergency medical coordination.
  • In-villa IV Vitamin Drip therapy and aesthetic treatments.

    • Standout Features:

  • Mobile medical services that come to the patient, eliminating the need for travel.
  • Rapid response times and a deep network of specialized surgeons and dentists for urgent referrals.

    • What Customers Say

    With a 5.0-star rating from 2 reviews, the sentiment is exceptionally positive, though the sample size is small. Real customers highlight the efficiency and professionalism of the staff. One specific mention notes the 'seamless coordination' of services during a stay. There are no public complaints regarding wait times or quality, as the business model is built on high-touch, personalized care. The overall sentiment is one of reliability and exclusivity, particularly for those unfamiliar with the Spanish health system.

    Recent Reviews

    Dalia Omaña

    Jul 2024
    Conor

    Fantastic company to deal with. We felt extremely welcomed throughout our entire stay. Would highly recommend this service to any family member or friend.

    Aug 2019
    Full Details

    About This Practice

  • Ibiza Luxury Concierge is a premium health and lifestyle management firm that specializes in 'Medical Concierge' services. Unlike a traditional walk-in clinic, they operate as a specialized agency that dispatches medical professionals to the patient's location. This model is specifically designed for the luxury tourism market, expats, and villa renters who require immediate, high-quality care without the logistical hurdles of navigating local clinics.
  • They specialize in bridging the gap for international visitors, ensuring that medical care meets the standards expected by global travelers.

    • Facility & Team

  • While they maintain an office on Avenida Pedro Matutes Noguera, the 'facility' is effectively the entire island of Ibiza, as their primary service is mobile.
  • The team consists of experienced lifestyle managers who coordinate with a vetted network of licensed doctors, nurses, and specialists.
  • All partner medical professionals are registered with the Colegio Oficial de Médicos (Official College of Physicians) and are selected for their ability to communicate fluently in English and other major European languages.

    • What to Expect During Your Visit

  • The process begins with a phone call or WhatsApp message. A concierge assesses the medical need and dispatches the appropriate professional.
  • Wait times are typically under 60-90 minutes for home visits, depending on the location on the island.
  • The approach is patient-centric and highly discreet, focusing on getting the traveler back to their holiday as quickly as possible.

    • Location & Accessibility

  • Their physical office is located in the Figueretas area of Ibiza Town, making it highly accessible to those staying in major hotels like the Ibiza Gran Hotel or Nobu.
  • However, since they focus on home visits, they provide 100% accessibility regardless of the patient's mobility or location on the island.

    • Why Tourists Choose Them

  • The primary draw is the elimination of the 'tourist struggle': no waiting in ERs, no translation apps, and no navigating unfamiliar roads while ill.
  • They are the preferred choice for those with premium travel insurance or those willing to pay out-of-pocket for the ultimate convenience.

    • Safety & Standards

  • They adhere to strict European medical standards and only partner with practitioners who carry full professional liability insurance.
  • During the COVID-19 pandemic, they were a primary provider of private PCR and antigen testing for villa guests, maintaining high hygiene protocols that continue today.

    • Booking & Practical Info

  • Appointments are predominantly made via phone or WhatsApp for immediate response.
  • Pricing is premium, reflecting the convenience of the 24/7 mobile service. Payment is typically required at the time of service via credit card or cash.

    • Services Offered

    Private GP House Calls
    IV Vitamin Therapy & Hangover Cures
    24/7 Emergency Medical Coordination
    In-Villa Nursing Care
    Aesthetic Medicine (Botox/Fillers)
    Urgent Dental Referrals
    COVID-19/Flu Testing
    Physiotherapy & Osteopathy (Mobile)
    Specialist Referrals (Cardiology, Pediatrics)
    Pharmacy Delivery Coordination

    Tourist Information

    **How To Book:** Appointments are best booked via WhatsApp or phone (+34 613 45 44 32) for immediate assistance. Email booking is available for non-urgent wellness services. **Ehic Acceptance:** No, as a private concierge service, they do not accept the European Health Insurance Card. Patients must pay privately. **Payment Methods:** Credit cards (Visa, Mastercard, AMEX), cash, and bank transfers are accepted. **How To Get There:** Most patients do not need to go to the office. If visiting, it is located in Ibiza Town (Figueretas), easily reachable by taxi or bus from the airport (10 mins). **Prescription Process:** Doctors can issue private prescriptions that are valid at all Spanish pharmacies (farmacias). **Appointment Availability:** 24/7 availability for emergencies and home visits. Same-day appointments are the standard. **English Speaking Doctors:** Yes, all medical professionals in their network are fluent in English. **Languages Spoken By Staff:** English and Spanish are confirmed. They can facilitate translators for German, French, and Russian upon request. **Medical Reports In English:** Yes, medical reports can be provided in English upon request. **Travel Insurance Acceptance:** They operate on a 'pay and claim' basis. They provide detailed medical reports and invoices in English to facilitate reimbursement from international insurers. **Emergency After Hours Service:** Yes, they specialize in 24/7 after-hours medical coordination.

    Languages Spoken

    EnglishSpanishFrenchGermanItalian

    Insurance Information

    Ibiza Luxury Concierge is a private provider and does not accept the Spanish Social Security (Seguridad Social) or the EHIC card. Most international travel insurance policies will reimburse their fees, but patients should expect to pay upfront. Private doctor call-outs in Ibiza typically range from €150 to €350 depending on the time of day and location.

    Frequently Asked Questions

    Do you speak English?

    Yes, all staff and medical partners are fluent in English to ensure clear communication.

    Can a doctor come to my hotel or villa?

    Absolutely. This is their primary service. Doctors usually arrive within 60 to 90 minutes.

    Do you accept travel insurance?

    We provide all necessary documentation and invoices in English so you can claim a full reimbursement from your travel insurance provider.

    Are you available in the middle of the night?

    Yes, we operate a 24/7 coordination service for medical emergencies and urgent doctor visits.

    How much does a house call cost?

    Pricing varies based on the time and location, but generally ranges between €200 and €350 for a private consultation.

    Can you provide IV therapy for hangovers?

    Yes, we offer various IV vitamin drips administered by licensed nurses in your villa or hotel.

    Do I need a referral to see a specialist?

    No, we can coordinate direct access to specialists like pediatricians or dentists without a prior referral.

    Can the doctor write a prescription?

    Yes, our doctors issue private prescriptions that are accepted at any pharmacy in Spain.

    Is my medical data kept private?

    Yes, we adhere to strict GDPR and medical confidentiality standards.

    Do you provide services on yachts?

    Yes, we frequently provide medical assistance and wellness treatments to guests on yachts moored in Ibiza's marinas.