Teleasistencia en Ibiza
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists and Expats Choose Them:
Key Services:
Standout Features:
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Why Tourists and Expats Choose Them
Safety & Standards
Booking & Practical Info
Services Offered
Tourist Information
**How To Book:** Via phone (+34 971 19 47 80) or through the official Atenzia website. **Ehic Acceptance:** No, this is a social/private service, not a public health clinic. **Payment Methods:** Monthly subscription via bank account; some public subsidies may apply for residents. **How To Get There:** Located in central Ibiza Town. Paid street parking is available (Blue Zone). Accessible by all major city bus lines. **Languages Spoken:** Spanish and Catalan are the primary languages; English support is available for the telecare monitoring service. **Emergency Service:** Yes, 24/7 emergency response via the telecare button. **Prescription Process:** They provide medication reminders but do not issue new prescriptions. **Translation Services:** The call center can facilitate communication with emergency services. **Appointment Availability:** Administrative office hours apply; emergency monitoring is 24/7. **English Speaking Doctors:** No doctors on-site; the service coordinates with English-speaking emergency responders if needed. **Medical Reports In English:** Information not publicly available; usually provided in Spanish for local emergency services. **Travel Insurance Acceptance:** Generally not covered by standard travel insurance; this is a subscription service.
Languages Spoken
Insurance Information
This service is often partially subsidized by the Spanish Social Security system for eligible residents (Ley de Dependencia). For tourists and non-eligible expats, it is available as a private subscription. It is not typically covered by international travel insurance as it is considered a 'care service' rather than a 'medical treatment'.
Frequently Asked Questions
Is this a walk-in medical clinic?
No, this is a telecare service provider. They offer remote monitoring and emergency assistance rather than in-person medical consultations.
Do I need to speak Spanish to use the service?
While the primary language is Spanish, they have protocols for English-speaking users, especially for the emergency response button.
Can tourists sign up for this service?
It is designed for residents or long-term visitors (seasonal residents). It requires a local address for equipment installation.
What happens if I press the button by mistake?
The operator will speak to you through the terminal to check if you are okay. There is no penalty for accidental presses; they prefer you test the system regularly.
Does the button work outside of my house?
Standard telecare works within the range of the home terminal. However, they offer a 'Mobile Telecare' version with GPS that works anywhere with mobile coverage.
How much does it cost?
Pricing is subscription-based, usually ranging from €20 to €40 per month depending on the level of service and equipment.
Do they provide home nursing?
No, they provide remote monitoring and coordinate emergency services. They do not provide hands-on nursing care.
Is the equipment difficult to install?
No, a professional technician from the Ibiza office will come to your home to set up the system and ensure it works correctly.
Can I get help if I fall and cannot reach the phone?
Yes, that is the primary purpose. The wearable button (pendant or wristband) allows you to call for help even if you are on the floor.
Is this service available in rural areas of Ibiza?
Yes, as long as there is a telephone landline or mobile signal, the service can be provided anywhere on the island.