Clínica Veterinària Santa Gertrudis
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists and Expats Choose Them:
Key Services:
Standout Features:
What Customers Say
With a strong 4.7-star rating from 287 reviews, the sentiment is overwhelmingly positive. Customers frequently praise the clinic for its 'professionalism and empathy,' with many noting that the staff goes above and beyond in emergency situations. Specific mentions are often made regarding the 'clean and modern facilities' and the 'calm environment' which helps reduce pet anxiety. A recurring theme in reviews is the staff's ability to explain complex medical issues clearly in English and other languages. While some reviewers note that pricing reflects the high-end nature of the service (common for Ibiza), they emphasize that the 'quality of care' and 'diagnostic accuracy' justify the cost. Common praise includes 'fast response times' and 'kind treatment of both animals and owners.'
Recent Reviews
We went with an emergency and they said they could not help because we did not have an appointment…..zero empathy
Fui para que atendieran por urgencias a mi gata y obtuve un NO como respuesta. No me agrado ya que habia llamado con antelación explicando que la clinica donde ella se atiende estaba cerrada y se me habian quedado sus doc en casa para saber si me la podian atender asi. La señora me dijo que debia de traerla documentación. Por ende, fui a casa y cuando llego, la misma persona me dice que NO porque la gata no era cliente del lugar y tenian muchas personas. Solo habian 2 perros y 1 gato. En serio, no me pudo decir eso cuando llame al teléfono. Mal
Mi experiencia como cliente que va a comprar no fue buena, no opino como clinica veterinaria. Fuimos a comprar para desparasitar a mi perra ademas de pienso, y nos dice que si no esta registrada no nos vende nada. Verdad es que eran las 14:53 y cierran a las 15:00 pero me pareció muy mala su atención. Siempre trabajamos con la clínica veterinaria de San Rafael donde Juan es un veterinario espectacular tanto en tienda como en clínica pero esta vez por proximidad decidimos ir a Santa gertrudis, en fin como dice el refrán . "De donde no hay, no se puede sacar" 😉
Marina es una excelente Veterinaria, y se nota amante de los animales, la recomiendo , tengo en ella plena confianza .
Sehr guter Servis, alle sind nett und freundlich und das Preis-Leistungs Verhältnis stimmt auch
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Why Tourists Choose Them
Safety & Standards
Booking & Practical Info
Services Offered
Tourist Information
**Booking Method:** Phone (+34 971 19 74 00) is the most reliable method for booking. **Ehic Acceptance:** Not applicable (EHIC is for human medical care only). **Payment Methods:** Cash and all major credit cards (Visa, Mastercard) are accepted. **How To Get There:** Located in the center of Santa Gertrudis. Best reached by car or taxi. Public parking is available within a 2-minute walk. **Languages Spoken:** English, Spanish, and Italian are confirmed; some staff may speak basic German or French. **Emergency Service:** Available during opening hours. For after-hours, they typically refer to the 24-hour emergency hospitals on the island. **Prescription Process:** They can dispense most medications on-site or provide a prescription valid at local pharmacies. **Appointment Availability:** Same-day appointments are often available for urgent issues; 2-3 days notice is recommended for routine check-ups. **English Speaking Doctors:** Yes, the primary veterinarians are fluent in English. **Medical Records In English:** Yes, medical reports and certificates can be provided in English upon request. **Travel Insurance Acceptance:** They do not offer direct billing for pet travel insurance but provide all necessary medical reports and invoices for client reimbursement.
Languages Spoken
Insurance Information
Clínica Veterinària Santa Gertrudis operates as a private clinic. In Spain, veterinary clinics generally do not have direct billing agreements with pet insurance providers. Clients are expected to pay for services out-of-pocket and then submit the itemized invoice and medical report to their insurance company for reimbursement. The clinic is experienced in providing the specific documentation required by international insurance firms. Pricing is mid-to-high range, consistent with the high standard of care and Ibiza's economic profile.
Frequently Asked Questions
Do the veterinarians speak English?
Yes, the veterinarians and most of the support staff are fluent in English and are accustomed to treating pets from the international community.
Can I get an EU Pet Passport here?
Absolutely. The clinic is authorized to issue EU Pet Passports and can help ensure your pet meets all requirements for international travel.
Do I need an appointment or can I walk in?
It is highly recommended to book an appointment by phone. However, in an emergency during opening hours, they will prioritize your pet's care.
What should I do if my pet has an emergency at night?
The clinic closes at 6 PM. For after-hours emergencies, you should contact a 24-hour emergency veterinary hospital in Ibiza Town or San Jorge.
Do you treat animals other than dogs and cats?
Their primary focus is on small animals (canines and felines). For exotic pets or horses, it is best to call ahead to see if a specialist is available.
Is there parking available nearby?
Yes, there is plenty of public parking in the village of Santa Gertrudis within a short walking distance of the clinic.
Can you provide a medical report for my vet back home?
Yes, they can provide a detailed medical report and diagnostic results in English to ensure continuity of care with your primary veterinarian.
Do you accept credit cards?
Yes, the clinic accepts all major credit cards, including Visa and Mastercard, as well as cash.
How much does a standard consultation cost?
While prices vary based on the complexity of the case, a standard consultation typically ranges between €50 and €80, excluding tests or medications.
Are you located near the airport?
The clinic is in the center of the island. It is approximately a 20-minute drive from Ibiza Airport (IBZ).