Veterinario Juan Luque San Rafael
What Makes This Place Special
Quick Overview
What They Do:
Why Tourists Choose Them:
Key Services:
Standout Features:
What Customers Say
With a strong 4.6-star rating from 158 reviews, the sentiment is overwhelmingly positive. Real customers frequently praise Dr. Juan Luque for being 'the best vet on the island' and 'extremely professional.' A common theme in the reviews is his honesty; many owners mention that he never suggests unnecessary tests or treatments, which builds significant trust. Specific praise is often directed at his calmness with nervous animals and his ability to explain complex medical issues in plain language. While most feedback is glowing, a few clients mention that the clinic can get very busy during peak hours, leading to slight waits even with an appointment. Overall, the clinic is described as a reliable, high-quality facility that prioritizes the animal's welfare over profit.
Recent Reviews
Muy profesional,, buen manejo con los animales.
Un Veterinario de gran profesionalidad y rigor, cuya empatía y claridad en la comunicación garantizan confianza y excelencia en la atención. JUAN LUQUE es el mejor Veterinario en la isla y demuestra una dedicación genuina hacia los animales y sus dueños.
Full Details
About This Practice
Facility & Team
What to Expect During Your Visit
Location & Accessibility
Why Tourists Choose Them
Safety & Standards
Booking & Practical Info
Services Offered
Tourist Information
**How To Book:** Appointments are made via telephone at +34 971 19 89 67. Walk-ins are accepted for minor queries, but scheduled slots are preferred. **Ehic Acceptance:** Not applicable (EHIC is for human medical care only). **Payment Methods:** Cash and all major credit/debit cards (Visa, Mastercard). **How To Get There:** Located in Sant Rafel. If coming from Ibiza Town or San Antonio, take the main highway (C-731) and exit at Sant Rafel. The clinic is near the center of the village. **Languages Spoken:** English and Spanish are confirmed. The staff is very experienced in communicating with international clients. **Emergency Service:** Available during opening hours. For after-hours emergencies, clients are typically directed to a 24-hour emergency hospital in Ibiza Town. **Prescription Process:** They can provide prescriptions for medications available in Spanish pharmacies and also stock a range of common veterinary medicines on-site. **Appointment Availability:** Same-day appointments are often available for urgent issues, but advance booking (2-3 days) is recommended for routine check-ups or travel documentation. **English Speaking Doctors:** Yes, Dr. Juan Luque and his primary staff speak English fluently. **Medical Records In English:** Medical reports and certificates for travel (Pet Passports) are provided in standardized formats recognized internationally (English/Spanish). **Travel Insurance Acceptance:** Direct billing is not standard; patients pay upfront and are provided with a detailed invoice to submit to their pet insurance or travel insurance provider for reimbursement.
Languages Spoken
Insurance Information
**Payment Plans:** Information not publicly available; usually, payment is required in full at the time of treatment. **Typical Pricing:** Consultation fees are mid-range for Ibiza (approx. €40-€60), with vaccinations and travel treatments priced competitively. **Public Insurance:** Not applicable for veterinary services in Spain. **Travel Insurance:** Accepted for reimbursement. Ensure you request a 'Certificado Veterinario' if your insurance requires a specific medical justification. **Private Insurance:** Works on a reimbursement basis. The clinic provides full itemized receipts.
Frequently Asked Questions
Do I need an appointment for a Pet Passport?
Yes, it is best to book an appointment as the vet needs to verify microchip details and vaccination history before issuing the document.
Does the vet speak English?
Yes, Dr. Juan Luque and his team are proficient in English and have many years of experience working with the British and international expat community.
Can I get the tapeworm treatment required for returning to the UK here?
Absolutely. They frequently perform this service and will correctly stamp your pet's passport within the required 24-120 hour window before your travel.
Is there parking at the clinic?
There is no private lot, but street parking is generally easy to find in the village of Sant Rafel near the clinic.
Do you treat exotic pets like rabbits or birds?
Yes, the clinic handles a variety of small animals, though it is always best to call ahead to confirm for specific exotic species.
What should I do if my pet has an emergency at night?
During opening hours, call the clinic immediately. If it is after-hours, you should contact a 24-hour emergency veterinary hospital in Ibiza Town, as this clinic does not offer 24/7 on-site care.
Are your prices higher because it's Ibiza?
Juan Luque is actually known for very fair and honest pricing, often cited as being more affordable than the larger clinics in the main tourist hubs.
Can I pay with a UK or International credit card?
Yes, the clinic accepts most international credit and debit cards.
Do I need to bring my pet's previous medical records?
It is highly recommended, especially for chronic conditions or if you are visiting for travel documentation, so the vet can verify previous vaccinations.
How long is the wait time for an appointment?
Usually, you can get an appointment within 24-48 hours, though they try to accommodate urgent cases on the same day.